itel Energy promises 48-hour solar repairs, swap units at Lagos exhibition

itel Energy has promised to repair or replace faulty solar equipment within 48 hours, a commitment it pushed at the Nigeria Energy exhibition in Lagos as more Nigerian homes and businesses weigh solar against petrol and diesel generators.

The exhibition held at Landmark from October 27 to 29, 2026, according to BusinessDay, and drew more than 1,000 visitors. itel Energy used its stand to show how its after-sales service works, from remote help to home visits and replacement units.

The company also displayed two new products: the PowerTank 1000, a compact unit demonstrated powering a water dispenser and a mini chiller, and the IP54 11kW Hybrid Inverter, aimed at households and businesses with heavier power needs. Visitors asked about pricing, installation, warranty cover and how much load each unit can carry.

Why after-sales matters to buyers

For many Nigerians, the worry with solar is not just the price but what happens when an inverter or battery fails. A fault can cut power to a home or stall a small business.

Rotimi Thomas, chief executive and co-founder of SunFi, a major distributor of itel Energy products, said the 48-hour promise gives buyers confidence. "When a consumer buys a product through SunFi, they are really buying a trusted service," he said, adding that customers should look beyond the warranty period to how quickly complaints are handled.

Thomas also said cost remains a barrier. He put the share of prospective customers asking for payment plans at about 30 to 40 per cent, with some paying 10 to 30 per cent upfront and spreading the rest over three, six, 12 or 24 months, or longer.

Emmanuel Kumuyi, itel Energy's country service manager, said the most common complaints are overloading, protection faults and incorrect installation, often because panels, inverters and batteries were not matched to the user's needs. He advised customers to use certified engineers.

Under the company's process, complaints are logged and first handled remotely; if that fails, an engineer visits, and parts or the whole product may be replaced under warranty. Lucky Ovenseri, national distribution manager, said itel Energy has distributors in all 36 states and dedicated after-sales centres in Lagos, Abuja, Port Harcourt, Ibadan and Kano, with a swap policy so customers get a working unit while theirs is checked.

The company says it has five flagship service centres and more than 200 service points in over 60 cities, backed by Carlcare and the wider Transsion Group network.

What happens next

Buyers comparing solar systems can ask installers about response times, swap policies and payment plans before paying. The real test of the 48-hour promise will come when faulty units are reported across the country.